Politique de remboursement
Returns Policy
We offer a 30 day returns policy on any unworn, full-priced items with tags and tickets still attached and in original packaging. Please return the item with a note that includes your order number, full name, and address, or a copy of your order confirmation to the below address.
We do not pay for return shipments and we can not take responsibility for the courier of your choice.
Returns address :
Heimat Returns Department
EMIRAT Handling
Halle 3, Siemensstraße 8
85221 Dachau
Deutschland
Returns outside EU please ensure you clearly visible write returned item on the outside of the box and follow the rest of our instructions below to avoid further charges for you.
You can always contact us for any return questions at info@heimat-textil.com
Returning items
When returning items please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by customs, allowing us to process it far more quickly. If you don't do this then the parcel can be held in customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at info@heimat-textil.com
Time scale
It takes about 5 working days from when we received your parcel for us to process a return once your return is approved you will receive a refund which can take about 3 days until it is in your bank account.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.